Warranty Procedure

Click here for information of time/terms of warranty by manufacturer for our equipment.

If an item is ‘back to base’, the user of the equipment will need to cover costs involved to return this unit back to the required base.

Warranty can be invalidated by a manufacturer through misuse or a third party attempt, other than anyone authorised by the manufacturer, attending a warranty issue.  

PLEASE NOTE: MANUFACTURER WARRANTY IS ONLY VALID FOR MAINLAND UK INSTALLATIONS

How To Place a Call Directly With Manufacturers Yourself

Burco: Call 0333 220 6094 or email burcosupport@rkwltd.com

Classeq / Winterhalter: Call 01908 359 059 or email service@winterhalter.co.uk

Electrolux (Laundry / Foodservice): 03444 631 263 / 03457 364 364 or email service.efsuk@electroluxprofessional.com

Falcon: Call 01786 455 200 or email service@falconfoodservice.com

Foster: Call 01553 780 333 or email service@foster-uk.com

Hobart: Call 0844 888 7777 or email service.response@hobartuk.com

Instanta: Call 01704 501 114 or email newsales@zipwater.co.uk

Lincat: Call 01522 875 520 or email service@lincat.co.uk

LEC Medical: Call 0344 815 3742 or email LECMedical@pacifica.co.uk

Marco: Call 01707 390 030 or email hello@stancoservices.com

Panasonic: Call 0208 312 1000 or email panasoniccmwo@masterwaves.co.uk

Rational: Click here to log a warranty callout for Rational.

Victor: Call 01274 722 125 or email service@victormfg.co.uk

 

How To Place a Warranty Call With Axon

We hope you don’t need to place a warranty call, should you need to do so please follow procedure below:

PLEASE NOTE AXON WILL ONLY ACCEPT CALLS FROM DEALERS

  1. Call Axon on 01432 359 906 or email customerservices@axon-enterprises.co.uk.
  2. We will advise whether we can place the call for you or if your customer can place this direct with the manufacturer.
  3. If we place the call on your behalf, we will then send you a ‘Axon Warranty Request Form’.
  4. The call will only be placed on return of the completed and signed ‘Warranty Request From’. We are unable to place calls without a signature on the form.
  5. Once Axon has placed the call we will chase the manufacturer for updates - you can call/email us at anytime for our progress on this.
  6. Should the warranty be deemed as a chargeable call we will raise an invoice on your account in accordance with out terms & conditions on the completed form.

Please note that should the unit be attended by anyone other than a manufacturer authorised engineer, the warranty will be invalidated.

Manufacturer Warranty Policies

Below is a list of manufacturer warranty policies, please click on the manufacturer name to download the relevant document.

Falcon