Goods Return Procedure

Should you wish to request to return goods you will need to complete the online restocking form available via the distributor portal.

Goods are not supplied on a sale or return basis.
The company may at its sole discretion agree to the return of Goods by the distributor provided the Goods are returned at the distributors/end users expense, unused, in the same condition and in the original packaging (including pallet if delivered on a pallet) as at the date of despatch by the Company or the manufacturer, plus a minimum restocking charge of 30% of the net invoice value of the goods.

Should a return be agreed in by Axon, the goods must be returned either to the manufacturer or Axon within 28 days of receipt (i.e. these must be received by manufacturer or Axon within 28 days of original delivery).

We will not accept the return of goods which have been used, attempted install, not in original packaging or damaged when returned.


Where a product has been specially ordered, unless faulty, we are unable to refund or offer an exchange.


We will notify you within two working days of receiving the application whether the return of the goods has been agreed or give reasons as to why it has been declined.
Failure to follow this procedure will result in any goods returned to us being refused and the original invoice will remain.